Returns & refunds

Cancelling an order

Call or text (765) 661-5497 to cancel.

• Hoops, lighting and pickleball: within 24 hours of ordering, we cancel it and refund you in full. After 24 hours, call us anyway: we will do our best to cancel it without a restocking fee, but we cannot guarantee it. Once it has shipped, you pay the shipping to send it back.
• Trampolines: any time before it ships, we cancel it and refund you in full. Once it has shipped, a restocking fee comes off the refund to cover sending it back.

Returning something after delivery

Call or text us first. Nothing can be sent back without a return authorization from the supplier, and we arrange that for you, along with where it goes. It has to be unused and in its original packaging, so anything that has been installed cannot be returned.

Hoops, lighting and pickleball (Dominator)

• Within 7 days of delivery.
• A 15% restocking fee comes off the refund.
• You pay to ship it back, and shipping is not refunded: the freight you paid stays paid, and on anything that shipped free, the cost of shipping it to you comes off the refund.

Trampolines and trampoline bundles (Trampolines.com)

• Within 30 days of delivery.
• A restocking fee comes off the refund, usually $400. It covers shipping the trampoline back.
• Anything not in its original condition, or missing parts, gets a partial refund.

Refunds

Once the supplier has received and checked the return, we refund you, less the fees above, to the card or account you paid with. It usually takes 5 to 10 business days to show on your statement.

If it arrives damaged

Hoops and light poles

Before you sign, count the boxes and check everything, especially a glass backboard. If anything is damaged, write it on the delivery receipt, take photos and call us. Do not refuse the delivery. A receipt signed without a note means the carrier is no longer responsible for the damage. We then sort out the replacement with Dominator, and a damaged delivery carries no restocking fee or freight charge.

Trampolines

Take photos and call or text us as soon as you find it. Damaged parts are replaced under the warranty and shipped to you free.

Anything else

Photograph the damage and the packaging, and call or text us as soon as you can.

Warranty

Dominator

Dominator back their products with a limited lifetime warranty for the original owner. It covers defects in materials and workmanship, and failures under normal use. It does not cover normal wear and tear, cosmetic damage that does not affect performance, misuse, improper installation, or modifications and unauthorized repairs. We are an authorized Dominator dealer, so buying from us counts, and your order confirmation is your proof of purchase. Claims go through us: we file them with Dominator for you.

Avyna trampolines

Avyna's Pro-Line warranty covers the frame for life, the springs for 10 years, the jumping mat and safety pad for 3 years, and the safety net, weather cover and lights for 1 year. It covers manufacturing defects, not normal wear, sun or weather damage, or misuse, and Avyna make the final decision on a claim. Shipping on warranty parts is paid by the customer, except for damage on arrival.

For a warranty problem with either, call or text us. We work with the manufacturer to get it sorted out for you.

Questions

Call or text (765) 661-5497. Our terms of sale cover the rest of how ordering works.